Justice systems are complex organizations comprised of interdependent entities that are often lead by independently elected or appointed leaders. The measures of success are often viewed differently by the entities involved and the case type. Assessment and evaluation in complex systems help define, align, and set metrics for system-wide success. 

The core business of every court is resolving the disputes that come before it. Caseflow management is the techniques used to define the business process and expectations for the participants in that process. Successful court systems engage the system partners in defining their caseflow management systems to reach mutually defined goals that provide fast, fair and reasonably priced justice.

In justice systems, leadership in justice entities often makes the decision-making involved in a particular case type. The leadership of the strategic partners is required to transfer and diffuse these agreements and decisions throughout their organizations, and hence, the justice system. Many of the changes require support through education, training, and team or individual coaching to implement and sustain change.

A large mid-western County sought an independent evaluation of multiple facets of the local justice system aimed at improving interagency collaboration and business processes. As a result of the assessment and evaluation, a number of recommendations were proffered and adopted by the County to improve justice system operations.

A west coast general jurisdiction court recognized the need for stronger collaboration among the justice system partners to reduce wasted effort, increase the quality of outcomes, and reduce the cycle time for people involved in litigation. 

A west coast county health and human services department provided leadership coaching to enhance collaborations with the justice system and other county departments dealing with child welfare, mental health and alcohol and substance abuse.